Refund Policy

Shipping

Atoms offers several shipping options based on your location domestically within the United States as well as internationally. Shipping rates start at $11 per shipment within the United States but vary upon your location and speed of shipment. We offer standard shipping throughout the country but expedited and even same day shipping in select metros.

Returns and Exchanges
We'll accept returns on our shoes within 30 days of delivery, one question asked: how we can do better?

To start a return or exchange, visit our Returns Portal and enter your order number and shipping zip code, follow the steps of what you would like to return, provide any feedback as to why, and select your desired outcome. We charge $10 to cover the shipping cost for all returns and exchanges.

We have a very accommodating return policy where you can return the shoes outside to ensure they work within your every day lifestyle and still return or exchange them within 30 days. However, we are not accepting returns or exchanges on the masks for safety reasons. Additionally, limited edition shoes or custom made to order products can be returned for store credit only and subject to availability for exchanges. Mystery Boxes are all final sale.

We do not have an easy way to provide returns and exchanges internationally yet. If you need to return or exchange a pair of shoes from outside of the United States, please contact support@atoms.com and we can help facilitate that. International customers will need to pay for their own return shipping, taxes, and duties as it will not work on the Returns Portal at the time of writing. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will provide a refund for the value of the goods returned plus any applicable taxes domestically. We don't provide any refunds on consumable goods and services such as shipping or shipping insurance. Moreover, depending upon how you opted to pay for the return shipping, the return cost may be debited from the total refund amount.

Your refund will be processed as soon as we receive it and be credited back to the original method of payment. Most banks process refunds within 3-5 business days but your time may vary. If you opted for store credit or store credit was provided for items such as limited edition releases, that will be processed the same day.

If you paid in bitcoin, we will send you the full amount of sats back minus the network fees for the transaction. Please provide a refund address that you control from a self custody wallet as exchanges can change or revoke deposit addresses. Atoms will not provide a secondary refund for mismanaged wallet information.  

Late or missing refunds (if applicable)
If you haven��t received a refund yet, first check your bank account again. It is generally listed as ATOMS*SP on most bank statements.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted to your account from when it is processed on our end.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@atoms.com.


Gifts
If you received a gift an do not know the order number to enter on the Returns Portal to return or exchange your gift, please email support@atoms.com and we can help you through it in a discreet manner. The person who provided the gift will not have to know that you are going to return or exchange an item.